Refund policy

Refund & Return Policy

Thank you for shopping with us! We want you to have a smooth and happy shopping experience.

Refunds

Refunds are only available in the following situations:

• Your item arrives damaged or defective.
• Your order is significantly delayed beyond the expected delivery timeframe.

For damaged items, please contact us as soon as possible after receiving your order and provide clear photos or videos showing the damage.

For delayed orders, please contact us if your order has not arrived within the stated delivery timeframe.

Returns

We do not accept returns or refunds for change of mind, incorrect orders, or unwanted items.

If your item arrives damaged or your order is significantly delayed, please contact our customer support team with your order number and the relevant details.

Refund Processing

Once your request is reviewed and approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

We reserve the right to review each refund request individually and may request additional information or evidence before approving a refund.

Thank you for understanding and for shopping with us! ♡